Measure for Measure Essay: The Growth of Angelo and Pompey

The Growth of Angelo and Pompey in Measure for Measure      Ã‚   It is very difficult for a state to impose morality on its' citizens since morals have a tendency to be relative.   Adding to the complexity is the fact that everyone has sinned - the enforcer is as much at fault as the accused. This problem comes to a boil in Shakespeare's play, "Measure for Measure", where Angelo enforces the death sentence for fornication against Claudio. Angelo then uses Claudio's problem as leverage to get his sister to commit the same crime with him. Throughout this play, Angelo's sins are exposed to him and he goes through a repentance, payment, and growth process. The same happens to seedy Pompey.    Angelo's sin is blackmailing Claudio's sister, Isabella, with the death of her brother if she does not sleep with him, "...and that there were No earthly menas to save him, but that either You must lay down the treasures of your body" (2.4.95-97). Isabella and the disguised duke only know the sin. With no one to enforce the laws of morality on Angelo, he has the freedom to rape the helpless. The crime Angelo is going to commit is known and forethought by him. He does not come to the realization that this is wrong until he has no other choice, "hast though or word, or wit, or impudence, That yet can do thee office? If thou hast, Rely upon it till my tale be heard, And hold no longer out." (5.1.371-374). The selfishness has caught up with Angelo and he realizes the only way out is to repent, "I should be guiltier than my guiltiness...But let my trail be mine own confession. Immediate sentence then and sequent death Is all the grace I beg." (5.1.375, 5.1.380-382). People can argue that Angelo only did this to get off the hook. Is it repentanc... ... do desire to learn, sir; and I hope, if you have occasion to use me for your own turn, you shall find me yare. For truly, sir, for your kindness I owe you a good turn." (4.2.56-59). Lastly, he learns what type of life he was living as he passes through the jail, seeing all of his old business acquaintances. The decision he made to start a new life put himself on the opposite side of the bars of his old friends. Pompey realizes that his old life would do nothing but drag him down. The rest of the story sees him faithfully carry out his duty.    Works Cited Black, James. "The Unfolding of Measure for Measure." Shakespeare Survey 26 (1973): 119-28. Leech, Clifford. "The 'Meaning' of Measure for Measure." Shakespeare Survey 3 (1950): 69-71. Shakespeare, William. Measure for Measure. The Arden Shakespeare. Ed. J.W. Lever. London: Routledge, 1995.   

Home by Toni Morrison Essay

Over time, Frank’s journey to rescue his debilitated sister, the siblings’ dependence on each other becomes more evident. Frank and Cee Money, the protagonists of Toni Morrison’s Home, exemplify this powerful need, a need that at times flirts with greed. The reason Frank feels so responsible for Cee is due to the fact while growing up they had neglectful parents as well as an abusive grandmother, his failed relationship with Lily, and lastly him facing his inner turmoil due to his actions in Korea. Toni Morrison states numerous times in the text, how Frank would do anything for Cee. Frank recalls, â€Å"Only my sister in trouble could force me to even think about going in that direction† (Morrison, 84). His parents certainly did not inculcate this instinct into Frank, for they have neglected their two children, leaving them with the witch of a Grandmother, Lenore. The relationship between Frank and Cee, which exceeds romance, sanctions Frank while handicap ping Cee. Due to the unfortunate circumstance of having careless parents and cruel grandparents, at a young age Frank is occupied with the unspoken role of Cee’s Guardian. â€Å"Their parents were so beat by the time they came home from work, any affection they showed was like a razor—sharp, short, and thin† (53). To grab hold of the relationship, Morrison, uses the first person point of view with Frank Money, and the third person perspective from Cee, along with other characters. Frank, as the acting guardian of Cee, the responsibility he has taken on is a significant and perhaps be one of the more important and well-developed themes of the novel. Frank, through the first person point of view describes how he was â€Å"guarding her, finding a way through tall grass and out of that place, not being afraid of anything† (104). Frank gladly took ownership for Cee, and was heroic in the process which he loathed about in his own mind. Frank needs to take possession of hi s sister for his own wishes. He experienced rough times in Korea and it was his way of burying the past and paving a new road for his future. This is the sole reason for Frank’s journey south back to Lotus, Georgia; he is frantic to rescue Cee after she was in dreadful hands. Cee went through much more hardship while Frank was away due to the lack of experience she was accustomed to. Once more, Frank wanted to be the defender he had been as a child; to revivify the feeling in his heart of fearlessness. Frank needs something to protect. Cee, his dearly loved sister, take up this role for most of the novel. Concurrently, Frank satisfies his troubled need to care for someone and loves his sister. Willingly, Frank admits, â€Å"I’ve had only two regular women. I liked the small breakable thing inside each one. Wherever their personality, smarts, or looks, something soft lay in each†¦A little V†¦that I could break with a forefinger if I wanted to. But never did† (67-68), Frank expresses his obsession with weakness. Frank denotes this weakness as a small child to whom he is the parent. He handles it cautiously, cares for it, and provides a home for it. He needs it to feel needed, which happens to be a reoccurring theme throughout the novel. â€Å"When†¦I caught my reflection in a store window, I thought it was somebody else. Some dirty pitiful-looking guy†¦Right then, I decided to clean up† (69). In this moment, Frank’s search of his relationship with Lily begins from a forceful self-hatred that has presented itself since his deployment to Korea. After his relationship with Lily fades and crumbles, Frank returns to the seed that from the beginning he was in need of, his sister. After all, his journey was certainly always, to his sister, who needs him far more than Lily ever did. â€Å"She was the first person I ever took responsibility for. Down deep inside her lived my secret picture of myself—a strong good me†¦In my little boy heart, I felt heroic†¦Ã¢â‚¬  (104). Without Cee, Frank is nobody. Without Cee, Frank has no purpose. As Frank and Cee rummaged through their uneasy childhood, they consistently found each other as a safe, comfort zone. The burial that occurs in his first memory of the novel, Frank recalls, â€Å"I hugged her shoulders tight and tried to pull her trembling into my own bones because, as a brother four years older, I thought I could handle it† (4). Immediately, as readers, we are aware of Frank’s self-imposed responsibility for Cee. The instinct was natural. Nature tends to prevail over nurture, as is certainly the case with Frank Money. Persistently his sister’s shield, to put it in a nutshell, for example, by his actions against the man who flashed her, Frank exaggerates Cee’s dependence on him. â€Å"†¦ [Cee] was prevented from any real flirtation because of her big brother, Frank. The boys around knew she was off limits because of her overbearing, over protective brother. That’s why when Frank†¦enlisted and left town, she fell for†¦the first thing she saw wearing belted trousers instead of overalls† (47). Regardless of Frank’s good intentions, he really put Cee at a disadvantage and at risk. Their childhood was a clear indicator that Cee’s role as the helpless damsel in distress and in need of protection, and Frank’s role as her dedicated protector. Frank and Cee, over the course of the novel, show many unclear indicators about the relationship between the siblings. Toni Morrison has a job well done with portraying the characters as more reliant on each other than lovers, but one could simply mistake the relationship between them. Frank, shaped by his inclination to protect, seeks to redeem himself for his unspeakable actions in Korea; he â€Å"[decides] to clean up† (69). Cee cleanses him. She grounds him, without even knowing it. He shuns away from his violent tendencies, he came across during his w ar experience in Korea. At the start, he believes he needs â€Å"the rage that had accompanied killing Korea†¦to claim his sister† (102). Before retrieving Cee, however, his mindset evolves. â€Å"He couldn’t let things get so out of control that it would endanger Cee† (110). Given his failure to show Cee the evils of the world, Frank’s attempt to protect her as an adult is a difficult assignment. He could not save her from everything. He was late upon re-entering her life and missed her greedy husband, not the twisted doctor. Cee’s infertility symbolizes her permanent scarring, credited, in part, to her own brother. Frank, although a loving, kind brother, failed to teach Cee to be a woman. Now, she will never be. It is inevitable that no person can go through life without hardship.

An Investigation into the Identification, Properties, and...

Abstract This paper describes the methods used in the identification, investigation of properties, and synthesis of an unknown compound. The compound was identified as calcium nitrate by a variety of tests. When the compound was received, it was already known to be one of twelve possible ionic compounds. The flame test identified the presence of the calcium anion in the compound. The compound tested positive for the nitrate cation using the iron sulfate test. At this point it was hypothesized that the compound was calcium nitrate. Reactivity tests and quantitative analysis comparing the unknown compound with calcium nitrate supported this hypothesis. Synthesis reactions were then carried out and analyzed. Introduction†¦show more content†¦Once the quantitative analysis indicated that the compound had been correctly identified, it was also our goal to determine methods of synthesizing the compound and to compare the syntheses for cost effectiveness, safety, and potential yield. Discussion The unknown ionic compound was composed of translucent crystals. It had no odor, was soluble in water, and its electrical conductivity in water was measured at 1.66V, as indicated in Table 1. The compound burned a bright red during the flame test consistent with the flame signature of calcium, as indicated in Table 2, and along with the fact that the compound was soluble in water, this helped us to eliminate the possible presence of the poorly soluble salts (Cooper, 2008). However, tests for these anions were still performed. The compound was tested for the presence of ammonium, carbonate, sulfate, chloride, and nitrate, as seen in Table 2. The nitrate test produced a precipitate, indicating the presence of the nitrate ion in the compound. At this point it was hypothesized that our unknown compound was calcium nitrate. In order to test the hypothesis, the same tests given in Table 1 and Table 2 were performed on a sample of calcium nitrate. The results obtained for all the tes ts were the same as with our unknown compound. To further test this hypothesis, five different reactions were designed, as can be seen in Table 3, in which aShow MoreRelatedAbstract Nuclear Medicine: Radiopharmacology12701 Words   |  51 PagesNuclear Medicine (NM) is a branch or specialty of medicine that uses radionuclides and relies on the process of radioactive decay in the diagnosis and treatment of diseases. Elemental radionuclides are combined with other elements to form chemical compounds to form radiopharmaceuticals (or RPs). In NM imaging, RPs are taken internally and, then, external detectors capture and form images from the emitted radiation by the RPs. There are several techniques of diagnosis: scintigraphy (for 2D images), SPECTRead MoreThe Extraction of Pectin from Orange Peels13647 Words   |  55 Pages- - - - - - x CHAPTER ONE 1. Introduction - - - - - - 1-3 1.2 Objectives and Scope - - - - - 4 CHAPTER TWO 2.0 Literature Review - - - - - - 5 2.1 Historical development of the production of pectin - 5-7 2.2 Chemical and physical properties of pectin - - 7 2.2.1 Enzymes present in peptic substance - - - 8 2.2.2 Acetyl groups in pectin - - - - -- - 8-9 2.2.3 Degradation of pectin under Alkaline or Acidic condition 9 2.2.4 Solubility of pectin - - - -- - - 9-10 2.2.5 Viscosity of pectin

Network And Relational Perspectives For Community Psychology

Annotated Bibliography Source 1: Watling Neal, J. D. Christens, B. (2014). Linking the Levels: Network and Relational Perspectives for Community Psychology. Retrieved from https://www.researchgate.net/profile/Brian_Christens/publication/261771586_Linking_the_Levels_Network_and_Relational_Perspectives_for_Community_Psychology/links/557b03bc08aec87640d9b364.pdf Summary In the article â€Å"Linking the Levels: Network and Relational Perspectives for Community Psychology†, networks and relationships have great importance for understanding communities, settings, larger social system, and neighborhoods (Watling Neal, 2014). Generally, it can be said that relational and network perspectives have an ability to provide empirical and conceptual links†¦show more content†¦Boyd, 2014). It was performed to determine the manifestation of organization studies in the literature. This will prove helpful in determining the perfect coding strategy to measure collected information. Source 3: Dey, A. Abowd, G. Cite a Website - Cite This For Me. Smartech.gatech.edu. Retrieved from https://smartech.gatech.edu/bitstream/handle/1853/3406/99-39.pdf?sequence=1isAllowed=y Summary In the article â€Å"A Context-Based Infrastructure for Smart Environments†, it represents the necessity of smart environment. It concludes that smart environment is required to provide effective services to occupants (https://smartech.gatech.edu/bitstream/handle/1853/3406/99-39.pdf?sequence=1isAllowed=y). Generally, it can be said that it is necessary for every organization to identify their context and determine what actions need to take to satisfy the identified context. It can be said that goal of the smart environment not only supports the activities but also enhance the abilities of occupants in performing different organizational tasks. Context is defined as information that is required to utilize a particular situation of an entity. Furthermore, it can be said that the most important problem faced by every organization is building and executing effective context-aware applications. If the organization wants to resolve such problem, they can build applications on the ba sis of ad-hoc manner. Source 4:Show MoreRelatedTheological Issues On The Body Of A Person Is Broken Through The Lens Of The Adult Mind1436 Words   |  6 Pagesensuing questions of worth, identity and forgiveness will potentially challenge a system of belief in God. In attempting to bring this kaleidoscope of memories and life experiences into focus and for the victim to become a survivor, mentors, a community structure and a strong sense of conviction will aid in the development of resiliency. Within the spiritual model beliefs, values, social support, a sense of efficacy and hope are important; however, beliefs alone are inadequate for healing. 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Censorship And Censorship Of The Internet - 985 Words

In 1734, John Zenger, a local printer was jailed due to accusations of seditious libel by publishing material against the crooked Governor of New York. Zenger s defense attorney Andrew Hamilton gave his famous speech, in which he said, nature and the laws of our country have given us a right to liberty of both exposing and opposing arbitrary power (in these parts of the world at least) by speaking and writing truth.. This influenced freedom of the press rights and embracing those rights to the constitution (Linder). Recently the issue of Censorship of the Internet in America has become a trending topic. The internet has been commonly censored to comply with the Digital Millennium Rights Act, but in recent times our government has been requesting more aggressive censorship in order to provide a safer cyberspace. If the American government began to censor the internet, the restriction will result in suppression of freedom of the press, hindering freedom of speech, and reduce the pleth ora of information on the internet. If America begins to control the internet, the government will be abridging freedom of the press. According to the First Amendment of our Constitution, the media has the right to provide people with information to comprehend what has been provided (Pros and Cons of Censorship.). According to Charles Rice,Congress shall make no law respecting an establishment of religion or prohibiting the free exercise thereof; or abridging the freedom of speech or ofShow MoreRelatedCensorship And Censorship Of The Internet1754 Words   |  8 PagesCensorship of the Internet is on the rise in highly populated states today. 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Impacts of Keystone XL Pipeline on Environment Free Essays

Impacts of Keystone XL Pipeline on Environment Introduction The proposed TransCanada Keystone XL Pipeline Project ( KXL ) would slit through the heartland of the United States, from the U.S. Canadian outskirt shut to Morgan, Montana, to Steele City, Nebraska. We will write a custom essay sample on Impacts of Keystone XL Pipeline on Environment or any similar topic only for you Order Now KXL would consist of approximately 876 stat mis of new, 36 inch distance across grapevine, aboard twenty new pump Stationss. To power these pump Stationss, KXL would bespeak about 2,400 kVs and approximately 378 stat mis of new power lines. In enlargement, a 110 wide development right-of-way is required along the proposed grapevine way. A few fragments will compel â€Å" interim workspace scopes † for exceeding development schemes, for illustration, wetland intersections and even directional drilling wholly, an expected 1,206 subdivisions of land of land perturbation. Further, KXL would necessitate 1,226 subdivisions of land for channel stockpiling finishs, railway turnouts, and builder paces, and more than 500 subdivisions of land for development bivouacing countries. ( SPOT, 2015 ) One of the universe ‘s wealthiest woodlands extends crosswise over northern Alberta, doing the Canadian district place to a unbounded exhibit of relocating winged animate beings, assorted wild life, and the First Nations persons who one time flourished with the venue ‘s common copiousness. In any instance in late decennaries, mining organisations have torn up the country and dirtied its Waterss in a journey to concentrate pitch littorals, which yield an overpowering unprocessed crude oil caught in a mixture of sand and Earth. The fuel is grimy ; the extraction and refinement process is significantly dirtier. It ‘s so vitality escalated, truth be told, that tar littorals oil is barely conservative to convey to market. That is the ground the concern is so pressing to build Keystone XL. The proposed $ 7 billion pitch littorals oil grapevine would run 2,000 stat mis over the American heartland, traversing the state ‘s biggest fresh water aquifer to accomplish the Texas Gulf Coast. There, refineries would manage an awaited 830,000 barrels of grimy unsmooth every twenty-four hours, a big part of them headed for abroad markets, with immaterial consequence on U.S. verve liberty or gas costs. BARACK OBAMA used his veto power for merely three measures in his clip in the Oval Office: non precisely any president in late history. His veto of a measure O.K.ing the Keystone Pipeline yesterday proposes that figure will be lifting rapidly. With Republicans now in control of both houses, Mr Obama will be confronted with significantly more picks like this. The legislative issues is basic: the Republicans need to pin down the president into disregarding nevertheless many celebrated ideas ( or if nil else thoughts that Republicans like ) as could be allowed. Economic Viability Angels tout the project as a national employments Godhead. The truth is, Keystone XL would probably butcher a larger figure of businesss than it would include. Agring the State Department, it would do 1,950 development businesss for a long clip. Once finish? Thirty-five new immutable American businesss, as indicated by grapevine maker TransCanada. At the same clip wo n’t polish tar littorals oil aid fuel the United States and decrease gas costs? Reconsider. Tar sands diggers need Keystone XL in visible radiation of the fact that it will assist them transport oil abroad to a planetary concern, where their point will convey more hard currency and include one million millions of dollars in annual benefits. That is a losing agreement for everybody – aside from Large Oil. ( Council, 2015 ) Impacts on Environment In the Biological Assessment, the Department recognizes that KXL ‘s effects on recorded species incorporate expanded human coaction ; environment discontinuity, alteration, and bad luck ; decreased reproducing accomplishment because of disturbance and quiver ; and the devising of obstructors to motion. The most prompt effects would come about because of land exasperation connected with development exercisings. Constructing these 875 stat mis of new grapevine would compel a 110 wide development right-of manner through critical natural life home ground. Further, vehicular action along the grapevine class would increase. In sum, KXL will trouble oneself about 16,300 subdivisions of land. ( Council, 2015 ) Surveies demonstrate that pitch littorals grapevines are more powerless against interruptions than those conveying conventional rough in position of the oil ‘s destructive nature and the chemicals of import to do it gone through the funnels. Regardless of the concern ‘ great well-being instances, we to boot know from late spills and resulting authorities scrutinies that its interruption find models are non really impressive and its spill ordinance and clean-up modus operandis missing. ( D.K. , 2015 ) A grapevine spill would sabotage the country and H2O supply of precisely 110,000 farms and spreads in Montana, South Dakota, and Nebraska that created more than $ 40 billion value of nutriment in 2012. In those three provinces entirely, the grapevine would traverse 1,073 watercourses, lakes, and watercourses, integrating the Yellowstone River in Montana and the Platte River in Nebraska, alongside a immense figure of subdivisions of land of wetlands. It would likewise run inside a stat mi of more than 3,000 Wellss that give imbibing and lacrimation system H2O in those provinces. ( SPOT, 2014 ) Due to its salty creative activity, excavation and refinement pitch sands oil petitions a mammoth step of verve – significantly more than ordinary rough. Cornerstone XL would increase tar sands creative activity, compeling much more verve and doing more outstanding C taint: the similitude Americans driving an impossible 60 billion extra stat mis systematically. NASA research worker James Hansen gauges that the staying pitch littorals shops contain double the step of C taint discharged by the whole world-wide oil industry – in all of world ‘s history. â€Å" In the event that Canada returns and we do n’t make anything, † Hansen wrote in a New York Times publication, â€Å" it will be amusement over for the ambiance. † ( SPOT, 2014 ) There are contentions that the grapevine will be a biological calamity to boot exaggerate things. Unquestionably, the extraction of Canadian oil from pitch littorals in Alberta includes echt natural adulteration, and constructing the grapevine will in fact aid to back up this by conveying down the disbursals of transporting such mussy oil. Be that as it may the oil is by and large efficaciously being removed, and rather a spot of it is being taken to market via train. More too bad, trains, non at all similar grapevines, have an disposition sometimes to bust up and split into fires. In 2013, more oil was spilled from rail cars in the United States than in the past four decennaries joined. Without whatever other activity to maintain the abuse of Canadian oil, a grapevine might at any rate better guarantee the extricated oil and the country through which it is transported. ( Publications, 2015 ) At this minute when ambiance activity is more sincere than any other clip in recent memory, piecing this grapevine would be a venture into a past instead than a motion into a clean verve hereafter. Cornerstone XL would talk to a long draw responsibility to the development of hazardous pitch littorals oil when we have to be seting resources into sheltered, renewable wellheads of verve. ( Digest, 2015 ) The whooping Crane is one of America ‘s most noteworthy and jeopardized species ; merely around 214 stayed in the natural state in 2005. The thin, ephemeral winged animal dwells merely in North America and voyages 2,400 stat mis from Texas to focal Canada every twelvemonth. The electrical overseas telegrams for KXL would slit specifically through the whooping Crane ‘s staying 170-mile broad motion passageway, and in Nebraska, about the whole grapevine class will be built inside this passageway. The issue with the project is that it has turned into a political unfavorable judgment. Although it’s non comparable to more built-in issues, for illustration, migration alteration, or making battling the Islamic State, this one is reasonably unsophisticated and the separating lines are clear. Republicans can accordingly use it to carry the president for his collected inability to do employments, without raging anyone or demoing up the clefts in their degage alliance. Plants Cited Council, National Resources Defence.Keystone Grapevine. 2015. Article. lt ; hypertext transfer protocol: //www.nrdc.org/energy/keystone-pipeline/ gt ; . D.K, The Economist.Keystone xl and president veto. 25 Februaury 2015. lt ; hypertext transfer protocol: //www.economist.com/blogs/democracyinamerica/2015/02/keystone-xl-and-presidents-veto gt ; . Digest, Congressional. â€Å" Environmental Analysis of the Keystone XL Project Potential for Oil Spills From the. †Congressional Digest( 2015 ) . Publications, ACS.Environmental Science and Technology. 2015. pdf. lt ; hypertext transfer protocol: //pubs.acs.org/doi/ipdf/10.1021/es303238z gt ; . SPOT, Burd L. A ; RESTO. â€Å" The Keystone XL Pipeline: Improper Reliance on Weak. †Journal Of Environmental Law And( 2014 ) . Document. How to cite Impacts of Keystone XL Pipeline on Environment, Essay examples

Topic Engagement and Participation

Question: Discuss about theTopic Engagement and Participation. Answer: Introduction: The blog enteries has been written on topic managing for quality and performance excellence. The case study mentioned in book applying process improvement tools to an order fulfillment process has been used to make suitable references in discussion and comments section. The blog entries are self generated, however they are linked to the process improvement tools and managing quality. The comments and discussion section of the report identifies some points about the topic and it is linked with key issues discussed in case study of applying process improvement tools to an order fulfillment process. The comments and discussion has been made on the basis of Aim privacy policy. The comments have been discussed with consideration of topic. 4 self generated blog entries and 4 comments and discussion section for each has been done in the assignment. The references have been shown at the end of the document. Blog Enteries Quality Management and Customer Satisfaction According to the Snee Hoerl (2003), customer satisfaction is not associated with objective statistics but it is more an attitude or feeling. Customer satisfaction increases the buy more frequently and buy more options where a successful purchase improves the cash flow only. The major goal of quality management team in an organisation is customer satisfaction. Customer satisfaction is one of the major goal of an organisation because if there customers are not satified the organisation will not able to survive in the market. Customer satifaction comes in various forms, the one is asssociated with quality of product and its usability over the process and other one is associated with delievery of services. In case of product order fulfillment also comes with services in few cases such as in case of automotive car parts distribution, services would be considered the most important aspect of customer satisfaction. If a distrubution center is not able to delever the automotive parts on tim e then it would directly impact the quality of service of organisation. Comments And Discussion It is true that customer satisfaction is not always associated with product quality sometime it is associated with quality of services comes along with product. As per the case study of applying process improvement tools to an order fulfilement process, the branded automatice parts were deleivered by the distributor whose quality is signified to the consumers but how it is served to the customers makes the difference. But the question is only customer satisfaction is the goal of quality management? According to Brennan (2011), Only customer satisfaction is not the only goal of qaulity management, instead it is associated with company goals as well such as reduced operating cost Best Process Improvement Tools for order Fulfillment Process An order fulfillment process is the key to provide quality services to its customers. The quality of services in an organisation depends on this process only, if the process is not effective and efficient then it will effect quality further customer satisfaction and organisations cash flow as well. There are several tools that can be used to improve order fulfillment process such as Pareto chart, DMAIC model, Cause and effect diagram etc. A pareto chart is a vertical bar graph that helps to determine the problems need attention as the taller bar shows the variables that have maximum impact over the process. Pareto chart is based on Pareto principal who maintains 80% of the output and 20% of input. Pareto is also known as basic tool for controlling quality (Jeston and Nelis, 2006). The DMAIC model is most common six sigma approach in improving order fulfillment process, the model has 5 phases: define measure, analyze, improve and control. The cause and effect diagram is a tool that is used to analyze what are the cause and effects of a problem on order fulfillment process. The best six sigma approaches DMAIC because it is a complete framework to improve the order fulfillment process rather than just being an analysis tool. Comments and Discussion In addition to process improvement tools creative problem solving is also eseential to improvise order fulfillment process. The process improvement tools that has been disucssed in above posts are the basic tools. The cause and effects tool is the best tool to identify the creative solution. A text book solution is a non-creative solution. The case study of Applying process improvement tools to an order fulfillment process shows how automative parts distributor applied creative problem solving in study of demining cycle by going through a brainstorming session with internal stakeholders (Evans et al., 2008). Define-Measure-Analyse-Improve- Control (DMAIC Model) and Demining Cycle to Improve Order Fulfilment Process DMAIC model is based on 5 improvement steps: define, measure, analyze, improve and control. The define is the initial step where leader needs to define the current situation as well objectives of the improvement. After define stage the next step is measure where activities are measured on the basis of time and cost. Each and every activity in the order process is measured for time. Once each and every activity is measured on the basis of the time and cost the next step is improvisation. At improve stage the activities taking maximum time and cost are planned to be improved. At this stage the solution of the problem is identified. The final step of the model is control where activities changes for improvisation are controlled on the basis of set objectives (Wisner and Stanley, 2008). Demining cycle includes four stages: plan, study, do and Act. At stage of plan the situation is critically analyzed, after that relevant study to sort out the problem is conducted in order to find the best solution for the situation. The act is the last stage where planned solution is implemented (Adam, 2003). According to the case study published in Managing for quality and performance excellence the problem that was identified in order fulfillment process of the organization was associated with picking time that was because of small carts. The problem was identified at first stage and brainstorming was used to study and determine solution which was then implemented by the team. The case study shows that team has worked on DMAIC model. Comment and Discussion A best implementation of DMAIC model has been seen in book Managing for quality and performance excellence The manger identified why deliveries get delayed and which activity takes the maximum time and the measured average time of these activities and utilized creative problem solving to determine solution that was long cart to reduce picking time. How Activity Delays Affects the Order Fulfillment Process and its Quality In an order fulfillment process time and cost required by the activities plays an essential role as it defines the effectiveness and efficiency of the process. The improvement in process is always associated with activity time and cost. Activity delays in order fulfillment process affect the customer satisfaction which is one of the major concerns of an organization. There are so many impacts of delayed activity on organization such as additional operational cost, quality improvement analysis cost as the company need to carry out DMAIC activities which increases the cost (Evans et al., 2008). The internal and external customers of the organization are also impacted with such activity delays (Cumberlidge, 2007). The internal customer of the organization is employees who are running the operations and these delays can affect their working and performance as well. On other side external customers satisfaction is badly impacted by such delays as happened in case of applying process improvement tools to an order fulfillment process mentioned in Managing for quality and performance excellence. Comment and Discussion The activities as cause of delay can be anyone but the impact of activity would be same on organization. The difference will be improving and controlling stage of the DMAIC model. The solution will be different if packaging time is the core reason of delay instead of picking time. And its true that its impact on organization will be increase cost, lost customers and loss in profit. References Snee, R. Hoerl, R. (2003). Leading Six Sigma. Upper Saddle River, NJ: Financial Times Prentice Hall. Brennan, L. (2011). Operations management. New York: McGraw-Hill. Jeston, J. Nelis, J. (2006). Business process management. Burlington, MA: Butterworth-Heinemann. Wisner, J. Stanley, L. (2008). Process management. Mason, OH: Thomson South-Western. Snack, N. et al. (2006).Operations and Process Management: Principles and practice for Kanji, G. Wallace, W. (2000). Business excellence through customer satisfaction. Total Quality Management, 11(7), 979-998. https://dx.doi.org/10.1080/09544120050135515 Evans, J., Lindsay, W., Evans, J. (2008). Managing for quality and performance excellence. Mason, OH: Thomson/South-Western. Adams, W.C. et al. (2003).Six Sigma Deployments.Boston: Butterworth-Heinemann. Cumberlidge, M. (2007). Business process management with JBoss jBPM. Birmingham, U.K.: Packt Publ.